Frequently Asked Questions
What do I do if I need a Doctor after hours?
What is your appointment cancellation policy?
Home visits and telephone access
You can phone:- National Home Doctor Service on 137 425
- Hello home doctor 134 100
We are an accredited practice with GPA covered under the 5th Edition Standards RACGP
If it is an emergency dial 000 and ask for ambulance.
If it is an emergency dial 000 and ask for ambulance.
We would appreciate it if you would advise us if you cannot attend your appointment, we have a two-hour cancellation policy. We have people on waitlists who would be happy to fill your slot.
If you do not attend an appointment and fail to notify us at least two hours prior to your booked time, a private full consultation fee may be charged.
Home visits are available for regular patients of the practice who are unable to attend the surgery because of their medical condition. However the doctor may decide that it is more appropriate for you to attend the surgery. Due to time constraints, doctors are not able to take phone calls from patients. Please make an appointment to discuss any concerns with your doctor. (In urgent cases, your call will be put through to your doctor or nurse)
On occasions this may generate a private fee.
On occasions this may generate a private fee.
How can I get my results?
How can I pay for my appointment?
Receiving emails and/or texts from the practice?
We encourage all patients to return to the practice for results, as the doctor should discuss these with you. The doctor may decide a phone appointment is appropriate, but our reception team will notify you if this is the case, not all results will be given over the phone for your safety.
The fee is payable at time of consultation, accounts or payment plans will not be issued. A family can register for the medicare safety net and may be eligible for reduced gap fees. We encourage you to register for MyMedicare. You can read how to register here.We accept payment by Eftpos or cash.
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your personal care. This practice is registered with the National and State reminder systems. These may come by SMS if you have given consent. Please advise us if you wish to be removed from this service.